There are several AWS Support Plan: Basic, Developer, Business and Enterprise. The Basic Support is included for all AWS customers and includes:
- Customer Service and Communities - 24x7 access to customer service, documentation, whitepapers, and AWS re:Post
- AWS Trusted Advisor - Access to core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.
- AWS Personal Health Dashboard - A personalized view of the health of AWS services, and alerts when your resources are impacted.
The AWS Management Console is the landing page or dashboard once you login to AWS Management Console. It will show the recent AWS services visited and links to various AWS services, tutorials and training videos.
There are few ways to search and launch the AWS services. The first one is to use the search bar (magnifying glass icon).
In this case I just typed S3 and it showed the services related to S3 (Simple Storage Service).
If you're unsure of the type of service, you can click/expand Services (top left) > Storage > S3.
You can pin/bookmark AWS services that are frequently used.
In this case, I hover to EC2 and S3 > click the star icon and they will show under Favorites.
You can view Alerts and other notifications by clicking on the bell icon (beside the account name).
Notice there's a blue dot. Click Open issues to view more information.
Go to Event log to view historic event logs or alerts.
Click EC2 operational issue with a Status of Open to view more details.
Click the Affected resources tab.
Click the second EC2 operational issue (with Status: Closed) to view more details.
Click Amazon CloudWatch Events. It will open a new browser for CloudWatch dashboard.
Click the account name (johnlagura-aws) to view billing information.
Click on the AWS Region to search/deploy AWS services that's operating closest to your customers.
In this case I chose Asia Pacific (Singapore) ap-southeast-1.
There are also AWS services that are considered Global such as AWS Support Center, Identity and Access Management (IAM), Route 53 (DNS), etc.
Click/expand Support to find various ways to get help in AWS. This is dependent on your support plan.
You can raise a AWS support case, access Knowledge Center, Documentation and Forums.
Click Create Case (orange button) to raise either an Account and billing support, Service limit increase and Technical support Case.
To monitor the performance of your EC2 Instance (virtual machine), search for EC2 or go the Services > EC2 > Instances.
Select the specific EC2 Instance > go to Monitoring tab. You can select the historical trend: 1h, 3h, 12h, etc.
You can also download and use the AWS Console mobile app. Just type/search for aws console (App store in this case). It has a limited function but it's a great tool especially when you're outside and didn't bring a laptop.
You can view the CloudWatch alarms and AWS health dashboard.
Click/expand the three lines on the left to get Help and Support, Documentation, Legal Notices and Sign out.
Click/expand the AWS Region to find AWS services deployed in a specific Region.
Under Services > select EC2.
I clicked on Instances. Notice a count of 1 Instance and 1 Running.
This is the Linux EC2 instance I previously deployed. Click on the specific instance to view more details.
You can view the Status, DNS and IP address of the EC2 Instance. Click Actions (orange button)
You can Start, Reboot, Stop and Terminate an EC2 Instance using the app.
