Friday, February 5, 2016

Cisco 3850 Switch Power Supply No Response Issue

I recently ran into a power supply issue on a Cisco 3850 switch. The PSU 1B Sys Pwr status displayed No Response even though the switch detects it and draws 1100 watts of power. Cisco's usual convention for ports and modules starts from right to left but the PSU is different. PSU A is on the LEFT and PSU B is on the RIGHT. I mistakenly pulled PSU 1A so I put it back and reseat PSU 1B instead and status were all good afterwards.


C3850#show environment ?
  all          Show all environment status
  fan          Show fan status
  power        Show power supply status
  stack        Show Stack-wide all environment status
  temperature  Show temperature status

C3850#show environment power
SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
--  ------------------  ----------  ---------------  -------  -------  -----
1A  PWR-C1-1100WAC      DTN1903V2Q3  OK              Good     Good     1100
1B  PWR-C1-1100WAC      DTN1903V2AX  No Response     Good     Good     1100

*Jan 14 19:54:39.586: %NGWC_PLATFORM_FEP-1-FRU_PS_SIGNAL_FAULTY: Switch 1: signal on power supply A is faulty
C3850#    
*Jan 14 19:54:44.623: %NGWC_PLATFORM_FEP-6-FRU_PS_OIR: Switch 1: FRU power supply A removed
C3850#    
*Jan 14 19:54:55.687: %NGWC_PLATFORM_FEP-6-FRU_PS_OIR: Switch 1: FRU power supply A inserted
C3850#    
*Jan 14 19:54:55.687: %NGWC_PLATFORM_FEP-1-FRU_PS_ACCESS: Switch 1: power supply A is not responding
C3850#    
*Jan 14 19:54:58.714: %NGWC_PLATFORM_FEP 1-FRU_PS_SUSTAINED_OVERLOAD_RECOVERY: Switch 1: power supply A recovered from sustained overload condition.


C3850#
*Jan 14 19:55:50.934: %NGWC_PLATFORM_FEP-1-FRU_PS_SIGNAL_FAULTY: Switch 1: signal on power supply B is faulty
C3850#show environment power
SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
--  ------------------  ----------  ---------------  -------  -------  -----
1A  PWR-C1-1100WAC      DTN1903V2Q3  OK              Good     Good     1100
1B  PWR-C1-1100WAC      DTN1903V2AX  No Input Power  Bad      Bad      1100


C3850#
*Jan 14 19:56:17.254: %NGWC_PLATFORM_FEP-1-FRU_PS_SIGNAL_OK: Switch 1: signal on power supply B is restored
C3850#show environment power
SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
--  ------------------  ----------  ---------------  -------  -------  -----
1A  PWR-C1-1100WAC      DTN1903V2Q3  OK              Good     Good     1100
1B  PWR-C1-1100WAC      DTN1903V2AX  OK              Good     Good     1100

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